The cost of storage depends upon the size of unit that you require, and the length of time you need to use it for. We suggest that you use our online size guide, or speak to a member of our staff, to determine the optimum storage size for your requirements. A price can then be quoted on the correct size room.

Estimating the correct unit size is difficult for a lot of our customers. We have a size guide on the website which we hope helps, but often it is easier to see units in person. Give us a call to arrange a visit to your local store.
Only you know what your possessions are like, so although we can give a degree of size guidance based on our experience with other customers.

Our units are named according to the area (size) of the floor. They are all in Square Feet which is the distance from front to back, multiplied by the distance from left to right. A unit that is 5 feet wide and 7 feet deep, will have a floor area of 35 square feet (5 x 7 = 35).
We know that a lot of people use metric measurements, so the size guide does include the sizes in square metres too (m2). A unit which is 4m from left to right, and 3m from front to back will be 12m2 (4 x 3 = 12)
All of our units are 8ft 4inches tall (2m55cm), except for our lockers which are 3ft 3inches tall (1m).

No, you can fill in your storage contract today and move in immediately. However to be guaranteed a room of a specific size on arrival, it is advisable to reserve your room in advance.

Yes, the move in process is really straight forward and will only take a short time to complete. You will need to have some photo ID, proof of address, a bank card for the first payment and bank account details to set up a Direct Debit for future payments. You can do the check-in with our staff during our reception opening hours, or online.

If you get a quote from our website, you will be given the opportunity to then check in online. During this process you will need to provide some personal details, and upload some documents for our records. We will take your first month payment by bank card, and ask you to set up a Direct Debit for future payments.
Please note that customers at our Norwich store will still need to visit during office hours to agree access settings, before having access to their unit.

When you have completed the online check-in, we should have all the information we need. You will then get an email confirming that everything is complete and telling you what you need to do next. Depending which store you have chosen, you may also receive an SMS text message to download an access control app. If you don’t receive these within an hour of completing the process, give us a call during our office hours and we will try to establish what may have gone wrong.

You can bring your goods in your own vehicle. We have ample secure car parking and large loading/unloading areas. Alternatively, we can put you in touch with local van hire/removal companies who offer our customers preferential rates, and they can help with your transportation.

We don’t offer these services ourselves, rather we work together with removals companies as well as van/car hire firms locally. We only recommend companies who we believe do a good job, and who we trust to treat our customers and their possessions well.

We are conveniently located in easy to access places. Have a look at our locations section to see the address of your local facility.

Office Hours

Monday	8.30am - 5.30pm
Tuesday	8.30am - 5.30pm
Wednesday	8.30am - 6.30pm
Thursday	8.30am - 5.30pm
Friday	8.30am - 5.30pm
Saturday	9.00am - 5.00pm
Sunday	Closed
Bank Hols	Varies - see local information

Customer Access 24/7/365

We offer FREE unlimited 24 hour access to your goods 7 days a week 365 days a year, so you can add to or remove items from your storage room whenever you require.

When you become a Viking Self Storage customer you decide the access times you need. If you need to change this, just give us a call.

We invoice customers monthly in advance, each calendar month which works out to be 12 invoices per year (some storage companies charge 4 weekly which works out to be 13 payments per year). However, we only ask for 14 days notice when you vacate your room and we refund to you any unused storage and insurance charge back to the day you vacate.

Our preferred method of payment for ongoing charges is Direct Debit, however we can also accept payment by credit/debit card, bank transfer or cash by arrangement.  For your initial payment we do not accept cash.

Our smallest units are one metre cubed lockers (1m x 1m x 1m). Our walk-in storage rooms start from just 10 sqft (approx. 1m2).

You are welcome to move to another size room at any time, and as often as you see necessary. We will ordinarily allow you to access both of the units to carry out the transfer for one day. Any billing adjustment will be confirmed to you at the time.

Our minimum contract period is 14 days, but you don’t have to use the unit for that long, you can just have it for a day if you wish, but you will be charged for 14 days.

We only require 14 days notice of your intention to vacate your room. At this time a refund will be processed for any unused monies that you have paid.

You are welcome to stay for 2 weeks, a month, 2 years - or for as long as you require.

Our rooms are not heated. However, the temperature within our stores is ambient, notwithstanding the season. Our modern buildings are very well insulated so that our stores are never too hot or cold.

A number of our larger storage units come with a light in them. Our smaller units do not, but the light from the corridor should be sufficient to see.
Usually storage units do not have electric sockets inside them, and it is not normal for customers to store items which need a power supply. We certainly do not allow battery operated devices to be charged whilst in store due to the potential fire risks.
If you need electricity in a unit, please do speak with us so that we can understand why, and discuss the limitations we put in place in such circumstances.

• 24 hour monitored and recorded CCTV located both inside and outside the building, monitoring all entrances and exits.
• Top of the range alarm systems for the building and one for each individual storage room.
• Personalised, secure access to the building allowing access only with your own personal access code (gate, shutters and entrance doors).
• A fire and smoke detection system.
• Mobile security patrols able to react to any alarm activations.
• Intruder P.I.R detectors.

You can store almost anything in our rooms. The only exceptions are;

• Living items - such as animals & plants
• Hazardous materials - such as flammable liquids and explosives
• Items that could decompose - such as exposed foodstuffs
• Unauthorised or illegal goods - such as firearms, drugs etc.

Yes, we sell an extensive range of packing materials from boxes to bubble wrap. Packing materials can be purchased in person from our stores. You can reserve them online (see boxes and packaging section) to ensure stock availability.

Self storage is a service offering flexible, do-it-yourself storage for domestic and business customers. We provide clean, dry, individually alarmed storage rooms, access to which is available 24/7/365. Your storage room is locked by you, ensuring that only you have access to and control of your goods.

There are a number of different size trolleys available free of charge for customers use. We always ask customers to be fair with the use of trolleys, and consider the needs of others.

There will always be a member of staff available Monday - Saturday every week during our office opening times. Outside of office hours any phone calls received are handled by our security company who will try to assist when they can, or will pass a message to our staff to respond to you during office hours.

Along wit most of the quality and reputable Self Storage businesses in the UK, it is a condition of storing with us that your possessions must be insured whilst they are in storage. Of course, we would hate for the worst to happen, but if it does, you and we need to be sure that any goods damaged or stolen are repaired or replaced. There are a few options for you when it comes to insuring your goods:

• We have a policy you can opt into – essentially we will increase our level of cover to include the value of your goods. The cost of this depends on the value of the items you put into store, but starts from a few pounds a week.
• Your household contents insurance policy may do an extension for ‘Goods in Storage’ If it does, we will need to see a copy of your cover note.
• If you are a business customer, your business insurance will usually cover the perils we need to be covered. Again, we would want to see a copy of your policy.
• You can purchase a stand-alone policy to cover your goods in store

Please be aware, there are some Self Storage insurance policies available online. Some are OK, but a lot are poor quality and do not meet our requirements and which we do not accept. Please check with us before you buy, so that we can advise of their suitability.

To view & download a copy of our Terms & Conditions please click here